Best Buy

Best Buy gets 5 stars from me, and Bryan Bautista is the GOAT! He was super helpful and incredibly knowledgeable, helping me put together my dream TV setup for my room, complete with an audio system to match. Bryan knew his stuff inside and out, making the whole process smooth and enjoyable. I highly recommend going to this Best Buy—they’ve got a wide selection, friendly faces, and top-notch products. Definitely ask for Bryan if you want the best experience!

I had a great experience at Best Buy on 5/23/25 thanks to Hector, who demonstrated outstanding professionalism and truly seemed to enjoy his job; definitely a great salesman. I came in looking for an iPad and ended up choosing the 11-inch iPad Air with the purple backing. Hector added a bit of fun to the experience by joking that it wasn’t in stock—but ultimately, I walked out with exactly what I wanted. His knowledge, attitude, and helpfulness really stood out. While some of the other sales associates weren’t as attentive, which made parts of my visit less enjoyable, Hector’s excellent service more than made up for it. I’m happy with my purchase and grateful for the positive energy Hector brought to the interaction.

This place is horrible. I order smart watches from this spot, they have you enter all the information from the trade in watch online during order. I get there to pick up and now they can’t see any of that info and can’t get the back off the watch. So I have to cancel the order but they can’t cancel it because I started the pick up procedure. This is laughable. Now I have to wait an hour to cancel and I have no product. This procedure is seriously flawed. Makes no sense!!

Worst customer service. Extremely rude. I asked to speak with a manager, and even the manager ignored me. For someone who spends $20–30K at Best Buy, it’s clear they don’t value customer loyalty.

Huge shout out to Cooper!! for being so helpful and informative regarding our wide range of products that we came in looking for. Outdoor spotlights, security camera systems and few others. we drove all the way from celina for this location, since they have the items we wanted in stock and we were pleasantly surprised with amount of support we received. Recommend this store 100% and we will return here for future purchases as well

Best Buy is a straight-up joke. I paid cash for a laptop, brought it back, and when it came time for my refund, suddenly they "gotta mail me a check." Ain’t nobody in that store said a WORD about that when they took my cash upfront. If I hand y’all cash, I expect my cash right back. Period. On top of that, I got lied to by more than one employee. Every person had a different story, and not a single one knew what they were talking about. One told me cash back, another said it would go back on a card (make that make sense), and then finally someone else tells me about this check nonsense. So basically, y’all just make it up as you go. The customer service? Trash. Rude, unhelpful, and honestly didn’t care that they wasted my time and held my money hostage. This ain’t how you treat paying customers.

Came in looking in the refrigeration section and actually found what I was looking for, the only problem was that the individual who should have been available to help was hanging out at a costumeless counter. I let another associate know I needed help and he let me know the person I was looking for was at the checkout counter. I left empty handed and don't plan on returning. I would rather and a little more elsewhere with better costumer service than be ignored.