Grainger Industrial Supply

When you call to make sure the product is there only to drive a half an hour to be told the could order it. Just lost a customer for life.

Customer service is poor, no direct number to the actual branch you wanna speak to, prices are astronomical and the likelihood of their generic call system personnel returning a call when they are looking for you a part is highly unlikely..

You guys have the worst hours possible for any working person to utilize your store. Also, INSANELY ridiculous to not have a working phone number.

Showed up to pick up a critical item at 4:25, 5 minutes before they close, after sitting in traffic for 1 hour to get here. They refused to let me pick up the item since they were closing early. Absolutely unacceptable and unprofessional

Fantastic!! Customer service was exceptional. Staff was friendly and very knowledgeable in their job. Price was the best that we have found for the items purchased. We will definitely come back in the future and will recommend Grainger to others.

I needed some slatwall shelf brackets and I checked their website and didn’t see them but I did see the slatwall. So I called in and first person I talked to was nice and helped through and when we couldn’t find it on the catalog she refereed me to a specialist.but their specialist was very rude, I explained to him if u look online u would see what they looked like as a majority of them were the same type which I needed. But a,l he kept saying I need the manufacture nam, which I didn’t know since i bought the slatwalls used. Eventually he said if it’s not on the website we don’t have in in a condescending tone. Avoid them if you can

My go to place for high quality industrial supplies. Easy process to order products online for store pickup. You will receive email confirmations when item is available for pickup. Appreciate the Grainger team for being friendly and helpful. 5 stars.