Nielsen Towing Services

This is our new tow company. As a fleet owner it’s hard to find a towing service that will accommodate large trucks, and the need for fast response (time is money) we recently needed a tow, the dispatch office is very professional, handled our last minute pickup location change perfectly, tow driver was polite, shook my hand, looked me in the eye like a professional and even asked how my day was going! That’s when I knew this was our new crew. Pricing was great given staggering fuel prices, pickup and communication excellent, handled our valuable company asset with care.

My vehicle required a tow this morning from my office. I contacted my insurance company and determined (based on price and availability) Superior Towing Services was the best option. The customer service I received from Superior Towing via phone was extremely unprofessional and rude. The employee who came to pick my vehicle up called twice while I was away from my phone. As soon as I got back to my phone, I returned his call. He was verbally aggressive and stated he called 8 times and had been waiting for over 30 minutes. Again, he called two times and I called him back within 20 minutes. Unfortunately, I was at work and unable to respond right away. I understand this is frustrating and I apologized for the delay. However, nothing can excuse the unprofessional and disrespectful way this employee spoke to me. Once the employee yelled and hung up on me, I called to speak to the manager Charlie, who was very friendly, to inform him of the rude customer service I received. Charlie said he would take care of this issue right away. I decided to contact my insurance company and request a different tow company. No one deserves to be treated this way. I will highly recommend this company be removed as an option for towing in the future. I recommend using a different company in the area. There are so many options in the metropolitan area. We don’t have to stand for rude customer service.

The dispatch person was extremely rude every time that I called. My pick-up was supposed to be between 9:30 and 10:00 am. I called Superior at 9:20 because I saw a missed call from them. The dispatcher wouldn't even let me explain why I was calling before becoming defensive. She said they had a police call so my pick-up would be delayed. I called back at 10:10 just to check in and she immediately started calling me a liar for saying I hadn't heard from them (it had been almost an hour and I called them the first time, not the other way around). She then refused to provide me with any kind of timeline and basically said if I didn't like it, I could cancel the tow. I understand you get a lot of people complaining to tow dispatchers, but if someone is being nice, why would you be immediately confrontational with them? Apparently they cannot be bothered with updating customers or anything resembling polite customer service. This was by far the most hostile customer experience I've had in a very long time so I took her advice and cancelled the tow. I would recommend never willingly doing business with this company. It's so disappointing that Toyota, which had such great customer service, would contract with such a terrible company for roadside assistance.

Their dispatcher was pleasant and professional, and called me back 3 minutes after I'd talked to her to let me know that the driver was on his way. The driver showed up within 15 mintues of that call, and had my car hooked up and ready to tow in less than a minute! He gave me a lift, along with the car, to my mechanic's. Excellent company to deal with in a stressful situation -- everyone was calm, nice, and kept me informed of what was going on! I will definitely have their number in my phone to call next time I, or anyone I know, needs a tow!

Driver had a customer before me and was still there in less than 30 minutes. Then hooked up my jeep like he was stealing it it happened so fast. He then offered and gave me a lift to where I was staying. The dispatch lady was courteous and updated me on her driver's location. Simply outstanding and courteous customer service.

Amazing service. Yesterday (NEW YEARS) I was traveling to see family got 30min down the road out of a 5 hour drive and had to pull off to the side of the highway. Called for roadside assistance, got a call 10min later that he was on the way and confirmed My Location. He arrived 10min after the call and towed me to the nearest shop. The next day that shop didn’t open (not sure why but hours said 7:30 open and no one was there) called for roadside assistance again to take me to the multi care jiffy lube down the street. Received the same guy with a phone call, he was very fast and understanding even though it was early and freezing cold outside. Great service, very friendly, very fast! I would definitely recommend!

This company was scheduled to pick up my car via Allstate. The request and payment was complete after 8pm and received a text stating pick up by 11pm. When the time is came I received no call from superior towing and when I tried calling several times it kept ringing. It was an unsettling feel having to leave the car to get home and then not get an update even by 2am. Only to try calling superior towing again in the morning by 6am and then allstate only to find out that superior towing never showed decided to andlet the tow request expire. Update:. Vehicle was picked up same night but allstate or myself were never notified. It was stored overnight at their hold facility and then delivered to the destination the next morning.