Apple Hilldale

Allison was just wonderful! We were in and out in just 15 minutes without having an appointment on the books. She made it so easy-peasy and even gave us some business tips. Prices beat another big box store too. We love the Apple Store and Allison!

Too often people only leave reviews when they have bad experiences someplace, not usually for good experiences. I'm here to change that. On Wednesday November 5th I started working with a younger guy and he was absolutely fantastic!!! I wish I could remember his name. I was in with my 10 year old autistic son and this guy was so patient and amazing with him. Asking my son questions, answering all of my son's strange questions about the store that had nothing to do with the purchase we were making. He didn't get frustrated when my son couldn't pick which color watch or band he wanted. Unfortunately this kind young man pinched his finger in the drawer towards the end of our sale and he had to step away because it was bleeding. Please find him and give him a raise!

If you haven’t taken the free classes here, then you’re missing out. I just finished the "Take better photos on your iPhone" class and it was very helpful.

This Apple store is very busy all the time, which makes getting service by the staff a bit of a challenge. Shift changes and the number of people seeking a purchase, trade-in, device service, and device instruction stretch the staff to the max and can make follow through on your needs take longer than necessary. With each staff member handing you off to the next person on duty or a staffer eho must bow out to teach a mini class in the "classroom" area, or to another staff member with the knowledge crucial to addressing your specific issues, you can end up spending far more time than you expected to accomplish your goals. So -- prepare yourself to be patient! That said, every staff member with whom I interacted was very helpful despite the pressures on them and their schedules for various duties and shift restrictions.

I rarely leave negative reviews, but my experience at this Apple Store was so disappointing that I feel compelled to share it. I visited this store twice within a short period of time — once to purchase a new Mac and iPad, and the second time to return devices for trade-in. Unfortunately, both experiences were extremely poor. During my first visit, the advisor who assisted us was very unprofessional and clearly unfamiliar with the process. They eventually had to call another colleague for help. Shockingly, the two employees stood in front of us whispering and laughing, which felt very disrespectful. After that, a different employee took over, but his attitude was dismissive and impatient. Even though we are non-native speakers, it was very obvious that we were not being treated with respect. The entire purchasing process left us feeling uncomfortable and disrespected. During my second visit for the trade-in, the experience was even worse. The advisor who helped me was dismissive and told me that my Mac could not be traded in and had zero value because of a damaged button. No one had mentioned this issue to us during our first visit. When we tried to approach a manager about this, the same advisor closely watched our movements and, upon realizing we were seeking a manager, suddenly changed his response and said we could "try again." In the end, the device was accepted, but the trade-in value was significantly lower than the initial estimate. This inconsistency and lack of transparency were very frustrating. It is important to note that money was not the main issue — the real problem is the attitude of some of the staff members: dismissive, unprofessional, and disrespectful. Both times I walked out of this store feeling extremely upset. I would like to point out, however, that one older white male employee stood out in a positive way. He was very polite, clear in his explanations, and genuinely helpful. His professionalism highlighted the sharp contrast with the poor behavior of some of the younger staff. I sincerely hope Apple will take this matter seriously and improve the training and professionalism of employees at this location. Such experiences are far below the standard one would expect from the Apple brand.

100% Recomendable, muy buena atención. Compre un iPhone 16 pro max 512gb blanco con el protector de pantalla, una funda y unos Air Tag 4. Sobretodo destacar la excelente atención y la gran profesionalidad recibida por el vendedor que me atendió. Gracias por su atención, un saludo. 100% Recommended, very good service. Buy a white iPhone 16 pro max 512gb with the screen protector, a case and some Air Tag 4. Above all, I would like to highlight the excellent attention and professionalism of the salesperson who attended me. Thank you for your attention, best regards.

One staff called John (should be but not sure) was so rude to the customer. He didn’t even let me finish my sentence and was so arrogant to stop me. I don’t think Apple should have this kind of unprofessional staff to help their customers. This experience made my day awful and I won’t come to this store anymore.