Schmidt's Auto Inc

Estimated wait time was almost 2 hours. Kristen called me within three minutes of making my claim and said she had somebody coming right away answered all my questions was very easy to work with. If you call asked for her, she does amazing job

My vehicle was rightfully towed by these guys when I parked my vehicle in a company only spot. They charged a $350 fee which I gladly yet remorsefully paid. Although that is just the name of the game as I parked my vehicle in a way that I shouldn’t have, I did not appreciate everyone at the company lying to me about why the fees were so high, they stated that the fees were so high because that was the law, and that was the minimum they could charge me for this type of tow due to the law. Looking at the law this is simply untrue. I don’t mind paying or anything it’s just the idea that they could’ve told me that they were charging the fees because they can, they are for profit just like anyone else so they should act like it instead of leaving a sour taste in your mouth by being untruthful, and considering that the tow costs 350 dollars when in reality the maximum was $150 plus storage costs, being more straightforward should be the practice instead of lying to shut people up.

I had a great experience with Andrew at Schmidt’s auto. Andrew got to my car, on the side of the highway, very quickly and ensure we were both safe. Thank you Andrew (and Schmidt’s) for the fast service and keeping me safe!! I would highly recommend towing service.

I didn’t do business with these guys and after one of their trucks gets over in front of me halfway through the left turn lanes at Verona road I never will. Pulled it over right in front of me, slammed the brakes to make an illegal turn. If that’s how you guys drive or stay in business then maybe you should hire new people or get a new business. Horrible drivers

Insurance connected me to Schmidt’s so I can’t speak on the price but they made everything seamless! They texted an estimated arrival time and came even faster than that, the driver was so helpful and he got my car towed in no time. So thankful, my car was totally dead.

First of all sorry to Schmidt’s, I get that this might not be a fair representation of your company but unfortunately your employee was the only representation I really had. The driver came and right off the bat was extremely rude and unfriendly. Now in the entire 10 minute interaction he said a total of 6 words to us. Looked extremely annoyed and acted as if we were an inconvenience even though we were the ones PAYING. Then dude takes the keys and starts the vehicle completely without asking, when we had pushed it out of the way to avoid starting it and causing more damage in the first place. Finally once he was done he got in his truck, slammed the door and drove away without another word or glance.

I was able to get a tow through Uber which was very helpful. Andrew was the tow truck driver and was really helpful and even gave me a few tips on some auto questions I had. Thanks guys! 8-3-25 I had to get another tow! Awesome service once again. Super fast & hassle free. Thanks Joshua he went above and beyond. Thanks!