T-Mobile Experience Store

Of all the experiences I have had with cellular companies over the years, this particular store has been my favorite. The staff are friendly and competent and have always been able to answer my questions and/or solve any issues. Whether you are already a T-mobile customer, or are looking to switch, I highly recommend a visit to this location.

Hello I was with AT&T and I few months ago they keep messing up my internet. I had both the phone and internet with them. I disconnected the Internet and came to the T-Mobile store. I was amazed how I walked out of store with everything set up. With very friendly staff. Then in August I stopped by the store again and Zak give me all the information for get my phone moved with them. Came back and switched everything over. Zak and Criss the manager were both great helping me getting setup. Also needed help with my mini iPad to get synchronized with my iPhone and they both helped me out. I will recommend this store and the staff to my friends that need a phone or internet. Excellent customer service. Thanks Criss, Zak and the crew.

I've been a T-MO customer since the 4G rollout, when they separated themselves from the pack. Approx a month ago, I lost my phone, which plunged me into despair. (I lost a year's worth of songs I'd composed). Despite subtle advice from T-MOBILE's staff not to, I bought a OnePlus 13R from Best Buy that T-MO didn't carry, opening a can of worms that took me back to T-MO 3-5x in an effort to activate my phone. OnePlus, like certain phones from other manufacturers, suffers from a technical issue, bootlooping, that continually restarts yr phone when trying to activate it. I went back to Best Buy and exchanged my phone. Then, this week, a month after doing so, the phone started glitching again. Yet, Best Buy refused to return my money bc I was outside their 15 day window. When I returned to T-MO's Experience Store this week, Criss spent nearly 3 hours w me (while assisting other customers), finding a trade-in deal for my OnePlus in exchange for a Google Pixel that I LOVE! Then, today, I brought my wireless router in for exchange for another one that works flawlessly. (I was experiencing some lag time w/ my old one). Over the course of a month, Criss (and Ekaterina and Cole) expended 8-12 hours helping me. Their expertise, and most importantly, their patience provided an unparalleled retail experience. I was a Verizon customer for years before switching. IMO, there's no other telecom store like T-MO´s experience store: one I'm grateful exists! Whatever T-MO is paying them, it isn't enough!

My phone suddenly stopped charging and would never maintain its battery life long. So, I went to T-Mobile to see if they would be able to replace my phone or fix it. Turns out I had a phone plan that covered me getting a new phone. Getting the new phone was a long process, as the company kept sending phones that the employees were unable to activate for me. On our third try of trying to switch over my phone, the manager made the decision to help upgrade me, since I had been waiting for over a week to get a phone that would work. Overall, getting a new phone was a long and tedious process, but Mister Romero Ruiz had patience with me and got me a new phone that has been working smoothly.

After getting passed around between Apple, Phone Repair shops, and other T-Mobile locations, getting support from Zak was a game changer! He was so incredibly helpful and talked us through the process of getting a new phone easily. THANK YOU so much, we will be returning to him in the future if need anything.

Can't say enough good things about the folks at this store! They're very helpful and honest about potential strengths and weaknesses of phones... Particularly as it relates to some of the lower-cost models...they are very clear about value trade-offs.

I recently visited this location for assistance with resetting all prior settings for the replacement phone received. The T-Mobile representative, Criss, was extremely helpful. He took the time to walk me through everything & came out to my vehicle to assist in connecting/synching my Bluetooth for optimum efficiency/functionality. He was detailed, congenial & advised that if I needed any additional assistance, please contact him & he provided me with his business card. This location always provides a stellar level of customer service. I highly recommend them for assistance, service, and purchase for any technological equipment you may have need of.