Batteries Plus

I had no idea they did iPhone repairs!! I dropped my phone today and I thought the phone would have to be replaced. 3/4 of the screen was blackened out. I went to the TMobile store where I was informed my phone was covered under my phone insurance plan and that Batteries Plus was one of the partnering stores that could repair/replace. So happy with the results of this repair. Not only was it 100% covered by the insurance, but the replacement parts are Apple products and not after market. The folks were very kind and explained everything they were doing, too!

I have a lifetime install for my KEYFOB and the manager at the Wake Forest location today informed me that he would not be replacing my battery. I explained that it hadn't been six months since the last replacement, and the battery was dead. He said whom ever replaced it before in the store did not mark the battery as it should have been marked and he could see that I had a lifetime install but there was an error, and he would not be replacing moving forward. I am furious that I paid for lifetime replacement and as I explained when I replaced twice before once the battery died the same month and the next did not last 6 months. Each time they apologized and replaced the battery. But now this particular manager is saying nope not going to replace. I again explained the fob matter again and told him I even have several watches with the lifetime battery replacement, and he said, "yes I can see, but will not be replacing the fob battery because it wasn't mark." Horrible experience with the Wake Forest store for this visit that I have never experienced before. I prefer never to do business with this store again and will take my business elsewhere. I could not have my battery replaced because of the mistake that has nothing to do with me/ customer.

Looking for batteries, phone repairs, key fob replacements, light bulbs etc.... stop by and the friendly staff will be able to assist you. Recommended to two people to bring their phones in for screen replacements.

Friendly and knowledgeable people. They went out of their way to make my experience a good one. Thank you.

I had two issues that I was hoping Batteries Plus in Wake Forest could take care of for me. My car key fob was not working and my cell phone screen cracked and was impacting my phone. When it rains...it pours! Not only did they fix both, but they were professional and so helpful! Thank you for your great service!

The staff saved me $400 to $500 on a couple of key fobs over what a dealer wanted to charge me. In short, my key broke away from my plastic fob (on both my lefts for my 2007 Camry) - dealer advised almost $300 each to replace. I went to the store and they said for $40 they could order the key fob shell and put my electronics from the broken fob int the new shell and for $10 more cut a new key. Total $50 for what the dealer said was $300. Sadly thus happened to two of my 3 keys for the car (apparently it is a common problem especially with older model Hondas). I am so appreciative of their advice and their work. Great store - wonderful, experienced employees

We went there last Saturday to get a new battery for my son's phone. They didn't have one in stock and asked if I wanted them to order one. I said yes bc he needs it. They told us to come back Monday. Luckily I called 1st. I was told the guy ordered an aftermarket battery and since they are Apple certified they couldn't install it. I asked if I could just purchase the battery and put it in myself. The guy proceeded to tell me I'd have to be done by a specialist bc there are so many steps. Not knowing I know how to do it and have before. So they ordered the wrong battery. One they couldn't put in nor sell. A waste of time.