Big City Air Conditioning, Heating, and Appliance Repair

My parents in Shelltown had their old heater replaced by Big City, and the experience was wonderful. The team treated them kindly, kept the space clean, and explained everything step by step. Also, there were no unexpected costs I was afraid of. Now they’re comfortable and happy - that’s what matters most.

I am in Seattle and the company who came out to repair my cooktop was Affordable Appliance Repair. I assume they are an extension of Big City AC, Heating, and Appliance Repair. The technician came out twice. The first time he didn't have time to complete the diagnostic. Scheduling a return visit took too much effort on my part but he successfully repaired it on the second visit and I was happy with his work. 5 stars for the quality of work but 3 stars for the communication and scheduling.

I called Big City from Mountain View in San Diego, and within hours they had my HVAC back up and running. The tech was knowledgeable and friendly, and I loved that he explained what he was doing every step of the way. It's good when you can rely on the service that makes your home more comfortable for a living.

Big City brought warmth back to our National City home in one day. They came fast, made a full HVAC diagnostic - both AC and heater, and came up with two options - repair and replacement. We're stopped on repair for now, but next year we'll order a full HVAC installation with them. The company you can rely on in San Diego

We called Big City for HVAC replacement in City Heights, and it couldn’t have gone better. They respected our time, gave us a fair quote, and finished on schedule. It’s rare to find such reliable HVAC service in San Diego.

Not happy with my experience. Ive had them come out 4 times now to my house (through home warranty) for my washer that is not working properly. Numerous parts have been replaced and still not working correctly, I’ve asked at this point for it to be replaced and I was told that my home warranty has to say it needs replacement. Shouldn’t the technician state it needs to be replaced, being the ones working on the problem???? Home warranty isn’t at my house fixing it..still waiting on a response for next steps.

Big City gave us the best experience with full HVAC installation. They recommended a system that would not only perform good in our home but also reduce our monthly electric bill. The installation was done efficiently, with a full post-installation check-up to make sure everything worked perfectly. In San Diego, where AC is a must, having a reliable company like Big City is a huge relief.