Casteel Heating, Cooling, Plumbing & Electrical

My experience with Casteel company and specifically Tyrone was excellent! I called them around 8pm Friday night because of a pipe leak. The person I spoke with was friendly. I got a text Saturday morning giving the ETA of technician. Tyrone got here at 8am Saturday which was right on time that was given. He communicated every step of the way through all the steps he was taking and why. Very polite, knowledgeable, and professional! I would highly recommend Casteel and Tyrone.

Michel did a wonderful job taking care of my HVAC system. I noticed no air was blowing through the vents, called Casteel, and they were able to come out same day and fix my system on a Saturday. Outstanding service was given by Michel. Couldn’t have asked for more better service on a weekend. My system is functioning flawlessly again now.

UPDATE: 2WKS out And still no issues. Noticed our air conditioner hasn't been cooling lately so I decided to have someone come out and take a look. Kudos to Casteel! I was able to conveniently schedule a same-day, Saturday appointment online and within 5 minutes, I received a confirmation of the appointment by email. The confirmation included my appointment and info about the tech I should expect. Kyle arrived within the appointment window....closer to the beginning of the appointment window vs the end of the appointment window. Nice. After thoroughly checking the unit, he wasn't able to find anything in dire need of repair but did make some helpful suggestions. I asked about and opted to buy an annual service plan for future concerns. At the end of the visit everything was explained, my questions were answered and I received an email with all the photos that were taken and Kyle's recommendations. It's quite rare to find a company not looking to take me on a financial rollercoaster. I appreciate honesty and will definitely call on them again because when something does go wrong and we all know it will...I would rather support an honest company than a company that likes to nickel and dime me over unnecessary and oftentimes unneeded repairs. Thank you Kyle!!!! Fingers crossed I won't see you until the next service.

Sean Haynes was my technician from Casteel. The experience I had was amazing. He was very thorough and explained everything. Very patient with all my questions. I have had several experience with various techs from different company such as Cool air. Sean is the best I have ever had. Thank you Casteel for sending Sean. He was amazing!

Derek was very personable and did a very thorough job servicing our A/C and heating units. He checked the output on both units in every room and answered any questions that I had. He also inquired about other potential items such as CO detectors and offered estimates. I am very satisfied either way his work ethic and performance.

First service was awesome and I signed up for a membership! Travis was the best AC technician I’ve ever had. Super nice, knowledgeable, and honest. He was also super speedy at servicing my unit. Best part - booking was so easy and they were there in less than 25 hours. Highly recommend!

Kyle Wateon was extremely polite and thoughtful in answering all of our questions. He was professional and concise taking care of our heating concerns. I love the options we were given for continued maintenance. Thank you Casteel for your outstanding service and for Kyle’s expert work.