AAA Heating & Air Conditioning

Robert the owner of the company very helpful and trustworthy. We installed a new furnace very reasonable price. He is not taking advantage to the seniors but he is helping them. His crew that installed very knowledgeable .

Besides the positive perk of same day availability to come for a diagnosis for my furnace, the quote was completely overpriced. The reasonable diagnostic price is a way to get overcharged for HVAC problems and labor that's unreasonable. My problem is that my furnace wouldn't turn on and I was told my gas valve needed to be replaced. They quoted me $1600 for the parts and labor. Luckily after declining the service due to price, I went on Youtube to see what I could do myself first. The gas valve was only $117 and seemed easy to replace but then I found an even easier and cheaper solution. Long story short, I researched a lot on Youtube and it said to clean the flame sensor in my furnace with a dollar bill or steel brush and see if it would help my furnace turn on. IT DID! I ended up fixing my furnace with a nut driver and a dollar bill.

We had AAA Heating and Air install a new furnace and heat pump into the house we are reconstructing on Mercer Island. Because it is a complicated project there were some coordination issues along the way which ended up with a few loose ends to wrap up prior to cover up. AAA sent out their lead ducting specialist, Drew Fisk, and he custom fabricated several pieces which we needed so the register covers could be properly placed over the drywall, and he even stayed late to complete the work and was sure to have me put eyes on everything to make sure I was happy. The staff at AAA has been pleasant and communicative but the five stars are for Drew. Total professional! John Lucas Lucas Construction

From the start of our initial service call to the installation AAA was incredibly professional, personable and courteous. Taylor the tech guy was very friendly and knowledgeable and not only explained the issues we were having but showed exactly why and how the issue originated. He made us feel comfortable with an uncomfortable reality, our 20+ year old AC and furnace needed replacing. Next came Jerome who couldn’t have been more professional and friendly. He walked us through the whole process, did an assessment and explained all the different options depending on our price point and needs. We never felt pressured or pushed into any particular direction. Two days after Taylor’s initial visit and Jerome’s assessment we had Binh and his team arrive exactly on time for the install. This couldn’t have went smoother as Binh was highly skilled and had all the supplies and help he needed to complete the job that afternoon, we couldn’t be more pleased. Still shocked by how quickly everything was analyzed, scoped and installed, I can’t recommend AAA highly enough, we are customers for life.

We have been AAA customers since 2021 and have subscribed to their monthly membership for our primary residence. Over the years, we’ve completed several annual maintenance and improvement projects with them—such as whole-house insulation and HVAC condensation pump replacement—and had been very satisfied with both their service and technical expertise. Unfortunately, our recent experience has been disappointing. We were quoted $1,300 before tax for a whole-house surge protector that I later discovered retails for around $195 at Home Depot. The installation took less than 30 minutes. I’ve since called multiple times trying to speak with a manager to better understand the pricing. Each time, I was told a note had been left and someone would follow up, but no one ever did. As long-time customers, we expected better transparency and accountability. Sadly, we will cancel our membership and seek a more trustworthy vendor with fairer pricing. We understand that businesses need to make a profit—but it should always remain within reason, especially when dealing with loyal customers.

We actually had our AC break a few years ago. Our experience with HVAC companies during the diagnosis and troubleshooting was so abysmal that we opted to just buy portable ACs and space heaters and make due through the last few winters/summers rather than pay exorbitant prices, deal with high pressured sales and pay tons of money on the same failed fixes over and over again -- quite literally we preferred to freeze and bake in our own home for years rather than deal with the scummy sales and techs we encountered at other big firms in the area. Thankfully our neighbor decided to shop around and landed on AAA for their own system. We saw them in the driveway and heard about their positive experience so opted to give them a try ourselves. Absolutely night and day compared to other vendors we've worked with. The salesfolk were friendly and compromising, willing to listen and provide several options...also very thorough and honest about what was feasible. Huge shoutout to Jerome for working with us to leverage our old ducting despite the extra effort involved. But the real stars were the installers and technicians. Somehow EVERYONE we dealt with was a masterclass in professionalism, communication and customer service. I asked questions, I looked over shoulders, I made suggestions and never once did I feel like I was bothering anyone. In fact, they took my wishes and augmented the original installation plans by finding ways to make things even smoother than we originally planned...all without ever adjusting the pricing us on mid project. Nick and Danny made easy work of the electrical run hiding it inconspicuously under our porch rather than the originally planned full, ugly run around the whole house. Charlie, Tyler, Nick, and the absolute goober of positivity and customer delight, Drew all taught me a ton about our system and home while barely a sign they were here aside from the cool breeze from our AC. And collectively they all answered the question of why every other HVAC company we worked with sucked...because all the good folks are at AAA. If you're looking for a good installer for your HVAC, trust the reviews, AAA is the answer!

We had a terrible experience with another company that installed our AC unit and it never consistantly worked and the heat pumps never worked, multiple technicans including there owner came out to look at the unit they installed and said its working fine, we also had heat pump installed and told them multiple times that it doesnt work and that I left it on for 3-4 hours and it still continue to blow cold air but they brushed us off each time. I went with AAA and they sent out there technican, Jeremy Delaney who helped us diagnose the issue and actually listen to our issues and figure out our problem. He was super patient with explaining how the unit works and what the problems could be, throughly checked our thermostate, furnance, and AC unit for many of the possiblities that could be causing the issue along with all the other issues that we mentioned that didnt seem normal, was able to figure out we had a bad circuit board and was able to replace it under warranty and our AC has never ran better, he took the time to test out our cold air and our heat pump before he left and both are working without issues ,our heat pump finally works, our AC doesnt turn off after 5 minutes. You will be in great hands if you have him come out to do your service. Extremely greatful for him taking the time to fix our unit that has been a headache for us for the past 2 years.