Mountain City Service

We called Mountain City Service to have both of our showers repaired, as they were constantly running. They sent out Jim, who was not only highly knowledgeable but also incredibly friendly. He even shared a few laughs with our daughter, which was a nice touch. Jim diagnosed and fixed the problem quickly and professionally. We truly appreciate the prompt and courteous service thank you!

Technician arrived on the day we called Mountain Services. He was knowledgeable, professional, and explained the process for the service. Wish all service calls could be this smooth. Will definitely use them again.

Second time I’ve had the same problem with the same driver in past 2 weeks. On Hixson pike he had yield sign and just swings his big Ford Van up on Hixson Pike from 153. Refuses to acknowledge the yield sign that he has. I beep the horn at him after he ran me out of my lane yet again almost causing another wreck. He gives me extreme attitude for no reason when this entire situation was his fault. First incident there wasn’t a yield sign. He just merged lanes without a care in the world while on the phone. Beeped my horn then and got the bird after he almost pushed me into a Semi and threw rocks all up on my vehicle. This time it happened at 8:20 am on Hixson pike. Since I called to let them know about their driver and no one answers. If this is the way they drive then service isn’t going to be much better.

GREAT service, GREAT technicians, and GREAT management! Would recommend 10/10 for any and all HVAC needs! We are so appreciative of this company for helping us during our HVAC issues. Thank yall!!!

I have a long-standing relationship with the great team at Mountain City service. They have maintained and repaired both HVAC and plumbing systems for me at my home and have always done an excellent job. Even when demand is high, they are quick to respond, solve problems effectively and then charge a fair price for their work.

Really disappointed with how Mountain City bills their clients for services rendered; it's unethical and I would highly recommend avoiding this company. I found out in hindsight that the first hour of labor begins when the service is dispatched to your house - our driver was 35-40 minutes away. For a non emergency situation, the part required to fix our issue was not on hand and a run to the store was required. Instead of running to Ace Hardware up the street, the service person drove about 35-40 minutes away and was gone for 1.5 hours. I was not told this would be billed labor time nor that the trip would be this lengthy. Actual working time to fix the issue was maybe 45-minutes - which included a personal phone call while on the job - total labor bill was 3-hours. I basically paid an extra $250 for someone to drive around town for half the morning and uncovered these billing frustrations after asking for an itemized receipt. Customer service wasn't empathetic when discussing the invoicing which was also frustrating. Other reviews mentioned similar issues so this seems to be how they do business.

Tech came out to fix a leaking connection. He tried for an hour. Left to go buy parts for an hour. Tried for another hour unsuccessfully to fix it. I received a bill for three total hours of work, one of which was spent away buying parts. I was told by the office they'd only consider knocking off that hour if I agreed to pursue another fix on the line (which is still not fixed, as they say it needs a pressure reducing valve). I did not pursue that additional fix. I do not agree with being charged the full hourly rate for an hour spent away from the worksite. I would not recommend using this company.