The Furnace Room, Inc.

I finally got "Furnace Room" at my place for a 28 year old furnace! Furnace is only good for 20 years. I have been without heat for 2 years due to no businesses available to fix furnace until now. Greg, HVAC tech suggested a part $500 or replace 28 year old furnace $5000-$6000. I trust Gregg’s advice and bought the part. We took a chance! He cleared areas to install part as well loose screws. The new inducer motor part worked together with old furnace—and batteries at temp gauge inside place (Holly suggested). FYI—$149 for furnace maintainance is paid upfront to check monoxide and so on. Now, I can SAVE for a new furnace. I am GLAD I have HEAT so I can work on place after 2 years (like a hoarder home since I did not have heat to work on place). Thank you! 🙂

I had to replace the 41 year old furnace in a place I just bought. The Furnace room did an incredible job. Very reliable - always appeared when they said they would appear. Did a tidy install, hauled away the old furnace and cleaned up after themselves. I love doing business with a local Santa Cruz Company that has been around a long time and will continue to be here for me. Would definitely use again and recommend. All the staff was very friendly and helpful.

I spoke to many HVAC services in the area and Right from the first call the Furnace Room was excellent and on top of anyone else, from the way they set up initial inspection and rapidness to response time and follow up. Ben came out this morning to do a check up on our heating system right before the winter and he did a spectacular job. Suggested a couple of good points for maintenance, was very transparent and honest on what needed to be done and what didn't need to be done. Very happy with the way they work, their attention to detail and most of all, the honesty that they have. Great job guys!

The Furnace Room installed a new system for us. Their workmanship is excellent. In addition, we had several circumstances that made the process extra challenging and they really went above and beyond to work through it all and make sure everything got done properly. The were highly responsive, cheerful, and their techs showed up on time every time. From the customer side, you could not ask fo a better experience. I highly recommend them.

Super job. They did an immediate repair the replaced my 25 yo furnace with no hassles. The crew was very careful of the property. Didn't damage my floor, and installed the furnace in the attic with no mess. They left behind a well organized attic with the venting all earthquake strapped. Excellent job on adding an AC unit using cost effective means to get the power there. All work to code. They even did a follow up visit to make sure everything is working and I knew how to drive the thermostat. Estimate was comparable to the others I received. No worries about recommending them to some one needing furnace and AC repair or replacelemt.

The Furnace Room cleaned the ducts in our 2-story house and installed a Bryant MERV15 rated filter on our existing furnace. The results are amazing, as clean filtered air is instantly felt as you come indoors from the woods and countryside where we live. We were so pleased with the service and the results that we went a step further. The Furnace Room then planned and installed a Bryant mini-split air-conditioner/heater in the attic above the kitchen/great room using again the high rated filter system. It took four days of intense work (under the house to pull a new electrical circuit line; in the attic to install the air handler, filter, and ductwork; in the house to install vents and air returns; on the roof to run refrigerant lines, etc.; and outside the house to install and connect the compressor). In addition they installed two Ecobee thermostats (one on the old furnace system and one on the new mini-split system). The technicians arrived on time every day, were professional, flexible, competent, and unfailingly good natured. They took into account adjustments that we requested along the way. Their work was flawless. They thoroughly tested the system and ensured we were comfortable with its controls before they left. We could not be more pleased. Profound thanks to Ryan and Ben who planned the whole thing; to Chris Q and Douglas who executed the plan to perfection; and to Jen and Nissan in the office who took care of our paperwork and listened so well!!

Everything was easy. The office staff was super friendly. The technician arrived on time. He was professional, knowledgeable, and very helpful and explained everything simply. He performed the duct cleaning service for our 4 split level home. He made sure to leave our house clean. They even performed the job under the estimated price. Great experience. Totally recommend!