Smith Heating & Cooling

Smith did amazing work for me this week. Stipulations in a sale agreement for my home requires that I had my furnace and AC inspected and cleaned. I could not get anybody to do the work. One company said they were booked solid. Two companies didn’t even bother to call me back! When I spoke with Lisa at Smith, she was helpful, sympathetic, and willing to get me scheduled prior to my closing date. I had two technicians, Jon (AC) and Andrew (furnace). These guys were friendly, kind, and good communicators. One awesome aspect of the transaction is that I got text updates prior to their arrival, so I knew when to expect them. Jon got waylaid at the job before me and he was courteous enough to call and let me know. This is extraordinary customer service. Highly recommend!

These guys killed it for me. I needed a motor and circuit board for my furnace and they hooked it up. Under promised and over delivered. I even had received a superceded part and thought it was wrong, the shop manager helped me and got me going straight. Thanks for all the help.

I do not recommend them. First of all, they would not provide a plan for the ductwork for my new house. They then did not follow basic HVAC standards ie put ducts at the end of the duct trunk, piled flex ducts on top of esch other like spaghetti thus, limiting airflow through the ducts, left gapping holes at all of the ductwork joints including the vents where you could see through the corners & sides into the crawl space, they cut corners, the filter housing looked like a diy disaster & had excessive airflow around the filter. Their work is sloppy & an embarrassment. I would not recommend them.

i have-not had heat in our home for 7 days. so thankful that smith and heating came over today and installed a new system. took a few hours, but it was totally worth it, the house is finally cooling.. we have been working with them for over 8 years.. love their work. would always used them. thanks so much smith and heating, thanks to john and his team..

I've used Smith's several times now and they are an absolute pleasure to work with. They helped save me a ton of money and have been awesome in giving advice. For example, Jim and John took time out of their busy schedules and came by our house to help me ensure wiring was correct on a fix I was making. Can't recommend enough.

Would not use them again.I had them install a water heater for me. I had to set up the code inspection myself, and it violated code. They would not fix it. The plumbing lines they did to connect it leaked. They wouldn't fix that either. I placed a total of 10 calls to their office to resolve the issue; they returned my call twice and kept telling me that they would send a tech out. The tech never called to schedule, but showed up at my door unscheduled one day about two weeks after these calls and said he was sorry it had taken so long, he had been sick. By that point I had already called another company to fix the issues, which was another bill totaling $1,511.23. The owner, who did my bid, was nice and knowledgeable. His crew were nice but obviously lacked knowledge and skill, and the communication from their office was horrible. DO NOT USE!!!!

I got four quotes before choosing Smith. When preparing a quote, Bob Smith spotted an excellent route for the high-efficiency furnace exhaust ducts to travel out my half-basement---better than was noticed by two of the other three guys. Jim did a speedy, no-nonsense, professional job installing the Payne furnace and AC. Of course, the test of time is the real test, and results for that aren't in after just two weeks. But the 2-year labor/10-year parts warranties, and the pains Jim took to get things right, give me confidence.