Millies HVAC

When my AC suddenly stopped cooling during a hot day, I searched online for the best AC repair service and that’s when I found Millies. I gave them a call, and explained the issue. To my surprise, they treated my situation like a true emergency. They prioritized my request and sent a technician out right away. The technician was incredibly professional, honest, and knowledgeable. After checking the system, he explained that my old AC unit had reached the end of its life and unlike other companies that just kept patching it up, he recommended replacing it to avoid wasting more money. I agreed, and Millies didn’t waste any time. They replaced my entire AC system within a day. Fast, efficient, and stress-free. I am beyond satisfied with their work and the level of care they showed. Millies truly went above and beyond. Highly recommend them to anyone needing HVAC service.

ZERO ⭐️ BUYER BEWARE!! I purchased a brand new HVAC and heating system with upgraded coils from Millie’s HVAC in 2018. I paid for a 16 SEER, 3-ton system with upgraded coils, backed by a warranty. In 2024, the A/C compressor failed. Instead of replacing it with an equivalent unit, they downgraded it to a 15 SEER, 3-ton — a clear case of warranty misrepresentation. This is not a like-for-like replacement. Even worse, the technician discovered that the upgraded coils I paid for were never installed. That’s right — I have the receipts, but the equipment was never delivered. This is outright fraud. Despite this, I was forced to pay $2000 out of pocket just to get my system running again — and even then, it never cooled properly. To make matters worse, they advertise 24-hour service, but are never available when there's a real issue. Scheduling is a mess, and technicians regularly fail to show up for appointments or are simply unavailable. They are very responsive when you’re buying a system, but they disappear completely when their poor installations start failing. I contacted Millie’s about the ongoing issues — from the missing coils to the downgraded unit and cooling failure — and received no accountability or meaningful response. Now, the replacement unit has failed again, and they want to charge a service fee just to inspect it. This is not just bad service — it’s a pattern of negligence, deception, fraud, and warranty misrepresentation. Companies like this count on customers giving up — but I won’t. I will be filing formal complaints with the Better Business Bureau (BBB), and the Consumer Protection Agencies in both Maryland and Virginia. If this is not rectified promptly, I will be pursuing legal action through the courts. Do not trust Millie’s HVAC. They have shown a total lack of integrity, professionalism, and accountability. Avoid at all costs.

Wild experience with their dispatch team. For an appointment scheduled the day before (probably any appointment) they text me at 8:51am day of to confirm, 8:56am as a second attempt, then they cancel at 9:01am. Very rude when I called to see what happened (kept me on hold for 10 minutes then disconnected me, I had to call back). Then they would not let me speak to a manager and said it was their process. Do not use this company!!!!!

Had a completely new system installed in 2021 and was relatively happy with the quality of work and the actual technicians doing the work. The biggest negative is scheduling and follow-up. When we needed service on the unit, an appointment was scheduled and 10 minutes before the appointment window, got a call "the technicians truck broke down". Not sure if they outsource scheduling, but that portion of engaging with Millies has led me to find another business to work with.

This company stated they would install a brand new Hesting and A/C unit in my mother’s home. They never pulled permits or installed a condensation pan. My mother is elderly and instead of doing their job correctly. They half way did the job and refused to meet the code standard set by the state of Maryland.

This has to be the least professional operation out there. I bought a new AC unit in 2022 with a 10-year warranty, and there is already a leak in one of the main lines. Because it was found by someone other than Millie's (read: building HOA maintenance) - and despite the fact that the unit itself was not touched or attempted to be repaired by anyone else - they claim that the warranty was voided and any work would require full replacement at full cost. This is not anyone you want to do business with. Dishonest people who do not deserve your business.

27Jul Millie’s HVAC inspected my AC unit and diagnosed my compressor had stopped working, thus the reason cold air was not being generated by the unit. They recommended I replace my AC unit, emailed me a quote of $ 8,000, insisting on a $3800 upfront payment. 29July they installed what I assumed was a brand new HVAC unit. This unit did blow out cold air, however after the recommended time of 4-6 hrs according to Supervisor Charles, though the thermostat was set to 68° the condo temperature was 77° in the unit. 01Aug I contacted Charles to make him aware of the nearly 10°temperature discrepancy 3 days post-installation. 02August a service technician diagnosed the blower would need to be replaced. Charles communicated this is a $2,000 charge that I would not be billed for. I continued to follow up with Charles to get an appointment for the blower replacement but he ignored my phone calls, then responded via text I needed to talk to a Kevin Wells on 06 Aug. From 06Aug - 16 Aug, I had multiple conversations with a Kevin Wells and a Shawn Taylor who set up FOUR appointments for blower installation with no technician showing up each time. I was also told if the blower installation does not fix the issue I would need to have a new FURNANCE installed which lends itself to question why I would need a new HEATING system for air condition issues? In conclusion , my guess is they never intended to finish the job and instead kept giving me excuses about the blower/part not being available. As of today, it has been 2.5 weeks since they installed my HVAC unit, collected their $8,000 in full, and have not resolved my HVAC issues and seem to not have the ability to call back and provide the next date of service to finally resolve my ongoing HVAC issue.