Nelson's HVAC, LLC

Efficient service from setting up the appointment to diagnosing and fixing the issue. Hung was our technician and was patient with me as I asked many questions. He was knowledgeable and respected our home. Will recommend Nelson's to friends and family. Update: Recently replaced a full HVAC system with Nelson's and they did a great job. Super easy to work with, Hector and team were courteous and efficient. Job went smoothly!

This company is flat out the best. I’ve now had multiple great experiences with them. Today, Walter came out and really cared about not just fixing a specific problem but trying to optimize the system wherever possible. Honest, don’t overcharge, highly recommend!

Excellent service. Reported broken water heater the night before and the next day technician showed up and quickly installed a new one. Background: A few days prior technician had come out to relight pilot light and mentioned that heater was old with many problems and needed to be replaced. Within 48 hrs pilot light went out again, hence the replacement. Technicians also cleaned up the area before departing. Great service! Thank you!

Alex Castillo with Neslon’s was very knowledge, friendly and engaging. This was my first maintenance visit and he explained what he was doing and the benefits it would bring to my heating system. Looking forward to working with him or other technicians in the future. They are fairly pricey, would recommend researching parts if you need to do a full repair.

The technicians went above and beyond what I expected. They said their priority was not having a return trip, so they wanted to get things right. I very much appreciated the time they spent explaining the issues and ensuring we would have the best outcome.

Overpriced. They charge you for the visit, which is reasonable. But then they charged $320 for a $30-40 capacitor that took less than 10 minutes to replace. The service man was very good and polite, but to me this seems like pricing that's worse than for luxury cars. As for OEM parts, don't make me laugh. They didn't use the original capacitor from JARD and the exact capacitor used by the original manufacturer of the cooling unit costs under $12 on Amazon. Their part was bigger, made in Thailand and definitely not the same as OEM. Even if it were approved, why charge hundreds, when the original part as used by the original is usually sold between $10 and $12? Better parts cost a few dollars more.

My AC stopped cooling over the weekend and we were expecting a very hot week ahead. I called them first thing in the morning and was able to get a sane day appointment. Walter came to house, immediately got to work and assessed the problem pretty quickly. A part had to be replaced so he did the replacement and got the system working right away. Walter was very knowledgeable and didn’t try to upsell me. He brought certain issue that could be a problem to my attention and then finished the job. He was very professional and took care of the problem quickly. Very happy with the service and I will definitely use this company again. Pricing seemed fair and customer service was very good.