Service Experts Phoenix

Darell Edwards came to my home this morning and was a blessing to have as my service technician. I have a new home to me but it’s 52 years old and my HAVAC unit is 20 years old. We chatted prior to the service because I wanted him to explain to me what I am dealing with and what to anticipate once he’s completed the inspection. He was extremely knowledgeable and detailed. I felt he cared about me and doing an excellent job. I had a surge protector added as I did not have one and it does rain and experience lightening in Prescott. Great recommendation! I will ask for him in the spring when it’s time to have my spring service done.

We previously used Hays Cooling and Heating and they were fantastic to deal with. We bought two units from them and continued with annual maintenance contracts. They were always professional, responsive and reasonably priced. This August we scheduled our routine 6 month maintenance. None of the technicians we knew are there anymore. In addition to the service technician, they sent another person whose sole purpose seemed to be to sell us 2 air scrubbers for $6400. This was totally out of the blue. We never indicated a need for an air scrubber and never asked any questions about them. We had a maintenance contract with them and it was just routine maintenance. I realize we're free to just say we're not interested and move on. It just felt like a slimy business practice. I won't be recommending them anymore and I'm looking around to find someone new. It's a shame that a big corporation took over. It's definitely not the same.

Ashton Whitlock was great. He was very thorough and took pictures of everything to show me how great my system is working. I felt very comfortable with him in my house and he was very nice to talk to. I highly recommend requesting Ashton to come work on your air conditioning units.

Darell came by and was very courteous and knowledgeable. He took the time to educate me on how to maintain my HVAC system and what to look out for. It was a very pleasant experience, and I truly appreciated his professionalism. Highly recommend!

Jesus was our service technician for our AC maintenance check up. He arrived on time and quickly got to work to confirm our system was working properly. After he was finished, he gave me a very detailed review of everything checked, including photos. I appreciated the thorough review and his professionalism. I was very pleased with their service.

Ashton Whitlock was terrific! He was very polite and on time. He said he was good with dogs, so we were happy to not have to have our dogs shut in the bedroom the entire time he was here. He was very thorough and explained everything he found, and showed us pictures as well. We would absolutely love to have him come out as our service tech when needed

Service Experts has been consistent in scheduling their follow up maintenance inspections for both plumbing and HVAC equipment they have installed at 2 family homes. Only giving a 4* rating because today's inspection at one home indicated a need for a repair resulting from an incorrectly installed HVAC condensation drain line (equipment originally installed by Service Experts). Service Technician Darell Edwards properly identified and clearly explained the issue, corrected it and also worked with his manager to significantly adjust the repair price due to the original incorrect installation. His work prevented future / bigger issues with the HVAC unit due to a drain line that would have eventually clogged. Thank you, Darell!