Artisan Electric

After getting 3 quotes to have solar panels installed, I went with Artisan. Jeff Bennett did such a thorough job of walking me through all the details, process and calculations to meet our energy needs. We replaced the roof first, and they connected with the roofing company directly to insure the proper decking was installed on the areas where the panels were being installed. Install was quick and the team was so professional, great attention to detail, and left my yard clean. The Project Manager walked me through the options of where to run the power down to the box to ensure I was pleased with the location and path! I felt an extra sense of comfort knowing the electricians were highly qualified IBEW members! The inspection went perfect with Seattle Light. We enjoyed working with Jeff and team at Artisan, we recommended them to our friends and they went with them as well! We are now happily generating power, reducing our carbon footprint and love tracking it all on the Enphase APP. Thanks again to a well run team of professionals, working with you was the best decision!! Note on photo, not pictured are the panels on the right side of the upper roof. We have 27 panels in total. Liz and Randy H.

Artisan Electric did an amazing job from start to finish on my solar and Tesla Powerwall 3 project. Nikeem took the time to understand my goals, walked me through every step, and made sure my request to use all six Tesla Powerwall 3 MPPTs was built into the design. Nikeem helped me not just during sales but from start to finish. He was exceptionally responsive during end to end process. Isaac, my Project Manager, refined the first design using my feedback to fully optimize performance and layout. He kept everything on schedule. Alex handled all PSE net metering approvals quickly and efficiently — getting my project fully approved in record time. Cameron was fantastic with financing. He coordinated seamlessly with my bank and the vendor, ensuring every document and payment went smoothly. Nick and his crew delivered a very professional installation — neat, detailed, and patient in explaining how everything worked. Finally, June went above and beyond during final interconnection. He hardwired my Powerwall’s internet connection for better reliability and walked me through all the readings in the Tesla One and Tesla apps. After comparing six different installers, I can confidently say Artisan Electric stood out for their expertise, transparency, and customer care. If you want a trustworthy, professional, and experienced solar installer, go with Artisan — they truly set the standard for quality work!

Artisan installed a system for me several years ago and were great to work with during the install, but I have to say the after care is far from acceptable after paying $50k +… I have called several times for system Issues and have never received a call back even when they said they would. After reading the recent reviews, seems as if the company is going down hill. Hope they figure it out. For now I will be receiving system service from another local company.

Making the decision to add a solar installation to my residence was a daunting challenge. So many details, so many issues that can go wrong. I vetted six different contractors. I had very specific design criteria. I wanted the solar panels to be mounted in a way that they wouldn’t be easily seen from the ground; I wanted the storage batteries to be installed in my basement utility room; and I wanted two systems, one to provide electricity for the house, the other for the heat pump – independent of each other; finally, I wanted to integrate this with my propane powered generator. I placed the high level of importance on quality of work, and aesthetics. Finally, I wanted to make certain I was receiving a reasonable bang for my buck, as there seems to be too many less than honest/competent operators in this field. I chose Artisan Electric for my project, and I was very pleased with the outcome. They are locally based electrical contractors that were willing to work with me and address the areas that I felt were important. They showed good commitment to their work, the installation is professional, looks good, and they did a good job cleaning up When they were finished. I would highly recommend Artisan Electric to anybody who’s considering adding solar to their business or residence.

We had solar panels installed on our roof in July, and I have nothing but praise for Artisan Electric & Solar. First, Tom came out with a drone that he flew over our house to take photos so the placement of the panels could be designed. There are panels on the south side and east side (back) of our house - see photos. The installation took 2 days, and the crew was excellent! Professional, neat, quiet, efficient. My neighbors were impressed with their work. They were on my roof during the 2 hottest days of the summer and did not complain! (I got them extra water and Gatorade.) The electrical work was done well and safely - and it all passed inspection with Seattle City Light, no problem. We did have a little connection problem that Artisan responded to immediately, trouble-shooted, and we were back in business. I love the Tesla App where I can see how much energy the panels are generating, how much is being used by my house and how much is going back to the city. What a thrill! It's fun to watch the electrical meter run backwards! And the Tesla Inverter on the side of our house is not an eye-sore at all. (See photo.) Thanks Artisan!

If there’s one thing Artisan Electric has truly mastered, it’s how to stretch a simple charger installation into an eight-month masterclass in delay, deflection, and denial. I had my Tesla Gen 2 Wall Connector installed in April (inspection finally completed in June, after multiple follow-ups). From day one, the charger couldn’t connect to the Tesla app or Wi-Fi. Instead of taking ownership, Artisan immediately passed the buck to Tesla and has spent the next several months "looping me back" to the same Tesla support team that hasn’t fixed a thing. Every month or two, a new name enters the conversation each one eager to "help," only to drag things out, entertain for a few weeks, and then hand it off to the next person in line. In this long journey of eight months, I’ve worked with everyone from front-line customer service all the way up to someone who claimed to be the president of the company and remarkably, the behavior and outcome have stayed exactly the same. For context, I originally had a Gen 1 charger that worked perfectly. Artisan’s rep convinced me to "upgrade" to Gen 2 for more features and flexibility. Turns out, the only thing flexible here is the timeline for not resolving anything. If your company installs chargers known to have active bugs or doesn’t even bother to check before recommending them that’s not "green energy innovation," that’s just bad business. And if you genuinely weren’t aware, then congratulations, you installed a faulty product. Either way, the customer loses. At this point, I’d gladly donate the charger back to Artisan as a token of appreciation for how effectively they’ve turned a straightforward install into a months-long endurance test. All I ever asked for was accountability and timely support instead, I got finger-pointing, recycled excuses, and complete indifference. In short: • Zero ownership. • Zero accountability. • Zero progress. • 100% blame-shifting. If you value your time, sanity, or basic customer service, avoid Artisan Electric at all costs — unless you enjoy endless email chains and a rotating cast of "support specialists" whose only consistency is doing absolutely nothing.

The Artisan team did a wonderful job with our solar installation. From the initial contact to the final walk-through everyone was professional and courteous. The pricing options were clear and they did exactly what they said they would, when they said they would. It's a well-oiled machine! We're very happy with the results and would happily recommend them (we already have).