Bentley's Air Conditioning | Lebanon TN

Bentleys installed a new HVAC system for our home and we couldn’t be more pleased! The sales rep. was super efficient and transparent regarding the price and time line for installation. The technicians worked super hard to install the system and did a fantastic job! We recommend them!

Bentleys came out same day within 2 hours of calling for their services in the middle of summer and fixed our problem within 15 minutes. They were so Knowledgeable and helpful! Our technician was AMAZING! Highly recommend.

Bentleys HVAC in Lebanon is a well run business. Always professional- carefully listen to the problem description- set plans in motion and keep the customer informed. Noah Collier and his associates fixed our issue without delay. Superior Timely Accurate and Responsive should be Bentleys motto!

My A/C went out during the hottest days of the year. Every company I called (even the company I’m a member of) couldn’t help me for a day or two. I called Bentleys, and they could fix it that afternoon. About an hour later, they were at my door! They were efficient and honest. The price was fair for an emergency call out. They actually cared that I was stuck in a hot house with asthma and a broken leg. Everyone else just said, "We can come some time tomorrow. Have a good day." It wasn’t a good day. Not until Bentleys showed up.

Avoid Bentley’s at all costs. Was told $250 for an after-hours call. Tech called my thermostat "trash," replaced it with the exact same one, overrode it, and within 2 hours my AC was dead again — thermostat and another part fried due to him over riding the "stupid" part of the thermostat. When I called back, I was told "nothing he could do." The office (Paula) admitted the warranty expired on the thermostat (fine), but still expected me to pay for the damage their tech caused. When I asked for a service time, the CSR hung up on me. Second issue with this "new" unit. Zero accountability, zero professionalism, very rude customer service. Initial installment of unit was 6/24/20, they came out on 6/18/24 and now 8/17/25.

What a fantastic organization! From the initial call to the onsite team addressing the issue - absolutely flawless! We called at 9:00 am that our system was not functioning properly, and by shortly after lunch we had cold air. The expert technicians at Bentley’s identified the issue and resolved it quickly. We would absolutely recommend the Team at Bentley’s for any of your heating or cooling needs!

My neighbors must have hired this company to fix their HVAC unit. My dogs began barking because they noticed someone trespassing on our property. I looked out the window to see they’re hooking up to our water. They did not knock on our door or politely ask if they could use our water before they started hooking their hose up to our house. I knocked on the window to confront them and they finally asked if they could use our water. I said "It better be quick and not increase my water bill." You bet I’ll be checking my next water bill. To knock on our door and politely ask is one thing, but to trespass on our property and help yourself is unprofessional.