Austin Air Conditioning

Updated review 9/5/2025: Austin Air convinced me that I needed to completely replace my ac unit and ductwork in order to improve the air quality in my home, even though my old unit worked great. On June 28th, they did this and I have not had a properly functioning AC unit since then with temperatures often not dropping below 79 degrees during the day even if it’s set at 70, the humidity levels have been close to 80% constantly every day, and the air quality has gotten far worse. I have been trying to work with them to fix this and I have been treated like I am the problem instead of the awful system they installed. I have developed health problems, including daily fevers, ever since they "updated" everything and I now have signs of significant moisture/humidity damage occurring in my house. They broke the ladder to my attic (pictured) and Nick, the manager, is falsely denying it was them when they were the only people to use it. My electricity bills doubled after they installed the new system and the unit seemed to run almost constantly even though it obviously has not been working. Austin Air has been aware of all of this. And instead of having the integrity to make it a priority to resolve these issues, they have overall been very rude and dismissive. Yesterday, another technician came out to perform a "fix" that just made things worse. So another technician came out at night and discovered that they never connected the duct to my living room vent. (I appreciate this technician). For the last two and a half months, I have essentially had a hole in my ceiling into the attic. I have been paying to cool my attic and simultaneously blow all the humidity, dust, insulation particles, etc. from the attic into my home. No wonder I have gotten so sick. This company has damaged my health, my home, and my finances and has been treating me like I’m the problem when it has been the terrible hvac system they installed the whole time. I have given them so many chances to make this right and have tried to be understanding while working with them. I hate leaving a negative review for anyone but it has taken two and a half months of a continuous unbelievably bad experience with this company and significant ramifications that I’m suffering for me to conclude that others really need to be warned. Maybe Austin Air was good in the past but they definitely aren’t now. I left them a great review when I first started working with them and I really wish they had not put me in this relative nightmare of a situation that has led me to delete that one and write this one instead.

Apparently they know nothing about AC’s, they don't take their time, they Dont care, if the AC is not falling apart or a difference of 4 degrees or more they can't help you. So I have a brand new AC not even 2 weeks old that was installed by them and its been between 76 and 77 degrees here 6-7 times in the evening between 4:30 pm and 8:00 when the sun is above and moving west. Its like a sauna, I've dealt with this being patient. They come out two days later after I finally reported the problem and tell me it is working fine. I showed the tech 6-7 pictures I took of the past week during that time frame I stated its the hottest proving there is a problem and that today is a fluke because its not hot outside. Its (77) outside. They said they can't do anything cuz its working. If you do not know how to figure out what the issue is without having the AC broken, (replace it) is apparently the only thing they know how to do but they can't even do that right. The original problem was my AC was leaking everywhere. They could not fix it, so they replace a brand new Ac unit less than 8 months old. And now their replacement has me hot 6-7 days out of the past 10-14. Update: the man put it to 70 when he got here, cuz I had it at 74, then before he left he put it at 72 to be within 3 degrees which is aloud by his company. If he would have left it at 70 would he be here having to use his brain?

Everybody at Austin Air Conditioning is the best! Chino, Chuck, Gary, Bryan, and Jax did a great job. Outstanding work and superior customer service. Very friendly and explained all of the work they were doing. Fast and efficient as well. Would highly recommend. We’ve been clients of Austin Air Conditioning for 15 years. Highest rating for this business!

Chino Moncada did a fantastic job with our HVAC maintenance. He was professional, knowledgeable, and very thorough. He took the time to explain everything clearly and offered helpful tips for keeping our system running efficiently. Excellent service — highly recommend Chino!

Hector Torres was one of the best technicians I have ever met. He was professional, very knowledgeable, and explained everything clearly. He arrived on time, treated my home with respect, and made sure the job was done right. I truly appreciate his great attitude and excellent customer service. Austin Air Conditioning is lucky to have such a skilled and kind technician on their team. Highly recommended!

The company was recommended by my daughter. Called to make an appointment, they were very efficient asked the right questions and was very prepared when technician arrived. Except for being a little bit on the expensive side, perhaps that's the going prices, I don't know, the technician that came out was very professional very nice, Explained to me what is happening. Did a great job in minimum time, he fixed everything, and so far I'm pleased. I would definitely call him first if you have an issue.

Mauricio was very thorough and knowledgeable with detailed descriptions of his work and the system. He took the time to answer any questions we had. We’d highly recommend him for future service.