Winters Home Services

The work was the replacement of a multizone, full house, gas-fired hot water boiler. Mike was friendly and a good worker. At every turn, he was eager to do the best job that he could. The job was very well done. We appreciated being kept informed of progress and the implications for the timing of completion of the work.

Lucas Villandry was thorough in the review and preparation of our steam and hot water base board boiler for the winter. He was pleasant and patient in explaining to us all he did and the condition of the boiler. We are very pleased with such good service.

I reached out to Winters on a Sunday night and they showed up first thing Monday morning. The response time was amazing. John Cavallaro was awesome. He really knew his stuff, explained everything clearly, and had the issue fixed right away. He also took extra time to look at a few other things on my list, gave me quotes, and walked me through what each job would involve. Great experience all around and I definitely recommend John and the Winters team.

Jeo Colon came today for an estimate. He was extremely knowledgeable and took the time to look everything over carefully. He really knew what he was talking about and was very patient and took the time to explain everything and answer all of our questions. We booked him and the company to come do the work! We are confident they will do an excellent job.

I had an absolutely terrible experience with Winters. My wife and I are in the process of purchasing a home. The home inspector we hired (who has exceptional reviews and was extremely knowledgeable and professional) advised that the furnace and HVAC system looked great, but that we should have the hot water heater descaled, and probably replaced soon. I contacted Winters to descale the hot water heater. When the tech (Timothy Whalen) arrived, he examined the hot water heater and recommended moving ahead with just replacing it, since it was 10 years old. Not an unreasonable suggestion by any means. HOWEVER that is when things went south. He then walked over to the furnace/HVAC setup, which I had NOT asked him to look at, since the home inspector had said it looked great. The tech said that the unit was "compromised" and recommended that the ENTIRE SYSTEM (furnace, AC, condenser outside, etc.) should be replaced immediately, at a cost of over $20,000. He said that whoever did the work didn't know what they were doing, and that the sellers probably "cheaped out." I replied that was surprising because the sellers just replaced the entire heating/HVAC system one year ago, AND they had WINTERS do the work! He called the office. The office rep said that according to his records, Winters had done an estimate on the job, but hadn't done the work. I then showed him the copy of the city permit that was in Winters' name. He had no answer for that. Today, the city inspector came by to do the final inspection for the gas permit which Winters opened last year to do the job. The inspector said that everything is totally fine. I learned that Winters was purchased/merged with H.L. Bowman some time in the last year. I suspect that either the new management is telling the techs to push unnecessary work, or this individual tech was trying to upsell so he could get a cut of the sale. Either way, this is absolutely unacceptable behavior. I would never work with Winters or H.L. Bowman ever again.

Joe Colon was the technician assigned dto do the maintenance of my heating system. He was really professional, came in on time, and addressed my concerns immediately. The maintenance went smoothly and quick. He provided a detailed description of the possible issues I may have with the heating system and provided an honest estimate of the repairment/replacement costs.

James arrived in a very timely manner. He was very professional and explained everything very clearly, we needed an inspection of our current furnace. James is a model example of how to be a top-notch service tech! Scheduling was also very straightforward with the office, and you received texts updating the service providers ETA. We highly recommend Winters to anyone who needs service! Thank you, James!